Shipping policy

For return conditions, please refer to our returns policy.

Vienna, Austria

Austrian Post AG

Standard with Austrian Post AG. This is a standard delivery. You can find their rate calculator online here.

Express Delivery: To order express delivery, please send us a request using the contact form and pay for the difference. The price for express delivery can be found on the Austrian Post's rate calculator.

DHL Express (for selected items)

Every DHL shipment is insured for 100% of the item’s price (the insurance cost is included in the DHL shipping price we quote).

For shipments to third countries (outside the EU), we always declare the full item price on the customs declaration/commercial invoice — no exceptions.

Included services: tracking code, signature required on delivery, and a return receipt / proof of delivery is sent back to us as confirmation.

The carrier for each item is displayed on the product page in the Delivery line next to the estimate (e.g., “To Austria with DHL Express …” or “with Austrian Post AG …”). The same carrier is repeated in the purchase panel/cart and at checkout under Delivery. The carrier shown there applies to that specific item; mixed orders may ship in separate parcels if items use different carriers.

Optional. Each shipment can be insured according to the Austrian Post rate calculator, but items are shipped without insurance unless required by Austrian Post AG. The package can be insured for a maximum of its full price or lower. The cost is to be paid by the customer. To order package insurance, please send us a request using the contact form. The price for package insurance can be found on the Austrian Post's rate calculator.

For DHL Express shipments: insurance at 100% of the item’s price is already included by default.

We deliver worldwide except Afghanistan, Belarus, Cuba, Cote d’Ivoire, Ghana, Iran, Iraq, Kazakhstan, Kyrgyzstan, Lebanon, Liberia, Libya, Myanmar, Nauru, Nigeria, North Korea, Palestinian Territories, Russian Federation, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.

We ship within 2 (two) working days after receiving cleared payment.

After shipping, the customer will receive a tracking code, which can be traced on the Austrian Post's track and trace page or DHL Express tracking pages (depending on the carrier used).

We offer online payment with PayPal Express Checkout. Other payment methods that we offer are payments with Revolut, N26, or direct bank transfers. For payments other than PayPal, the customer must contact us using the contact form.

Authorities outside EU may apply duties, fees, and taxes upon delivery.

Stable MARK are not responsible for delays due to customs.

Combined shipping is available when purchasing multiple items. Please contact us for combined shipment arrangements.

For Self-Collection, please contact us for an arrangement.